American Express research indicates customers are prepared to spend 17 percent more on a business with excellent customer service.
It’s no secret: the key to company achievement is first-rate customer service.
A virtual receptionist is comparable when it comes to managing duties to a regular receptionist. They conduct administrative and client service duties remotely, generally from home or call center convenience, and operate on behalf of various businesses. Their only job is to take care of the client, meaning they keep the clients happy and loyal to the brand.
It makes sense, particularly for small businesses, to employ a virtual receptionist financially. You get the benefits of using a professional officer to manage fundamental client requests while also reducing the cost of hiring a full-time worker and onboarding costs, as virtual receptionists get pre-trained on how to manage fundamental client requests, call forwarding processes, and scheduling meetings. You only pay for the support hours you need, and at short notice you can add or subtract hours.
What are the Virtual Receptionist Benefits?
In addition to taking on fundamental duties and allowing you to concentrate on significant elements of your company and better organize your time, virtual receptionists can effectively assist your company develop throughout the purchase trip by nurturing leads and keeping a good client connection.
1 Help you to expand your customer base
By offering assistance and advice along the trip, virtual receptionists can also assist nurture leads to full-fledged clients. If necessary, they can log in the full-time hours (or the time they’re actually talking about) and act as the single point of contact for your customers and build a relationship with them, making them more likely to convert. During the off hours of the receptionist, you have the option of almost immediately hiring a similarly skilled receptionist from the same company or another – a flexibility that you can not have with a full-time worker.
It is really essential to establish a connection with prospects from the outset – continuing discussions will assist you as a company to better comprehend the requirements of your clients.
2 Virtual receptionists will capture leads for you indirectly
Time is much of the essence when it comes to capturing leads. In their research, Harvard Business Review discovered that businesses attempting to contact prospective clients within an hour of getting a request were almost seven times more likely to capture the lead than those attempting to contact the client even an hour later (and more than 60 times more likely than businesses waiting 24 hours or longer).
Virtual receptionists, while they’re on their clock, can almost immediately respond to prospect queries, which you can’t do all the time. They can ask for a suitable moment to get back and reserve a slot for you, which can later come in handy for a correct call.
In short, a virtual receptionist can handle this part of the business on your behalf if you want to capture leads quickly but don’t have the time to react to them yourself.
3 A Virtual Receptionist is a valuable asset for the team
The task of a virtual receptionist is to compliment your brand and communicate its values on your behalf to anyone they interact with.
Although you are likely to hire them through a third party (such as Moneypenny, Hubstaff, Answerforce, Abby connect, etc.), they still form an inherent part of your workforce. Virtual receptionists pass on significant messages / questions to the relevant teams and handle simple duties. This saves time for other workforce members, making a team player the virtual receptionist.
All you need to do is provide them with positive feedback and maintain them up-to-date with any protocol or approach modifications so they can continue to provide clients with an on-brand experience. Conclusion
One of the main reasons companies opt for a virtual receptionist is to maintain a quality client connection.There’s merely no time for busy company owners to do it themselves. Of course, entrepreneurs will respond to their own calls in the early days, but as their business expands, it makes sense to outsource at least a part of this business element.
4 Promote loyalty and increase retention of customers
Investing in new customers is five to 25 times more expensive than retaining existing ones, according to the Harvard Business Review. Virtual receptionists can keep in touch with current receptionists and promote brand loyalty.
Consumers really appreciate that an real person rather than automated emails solve their queries, which are unreliable and can end up frustrating clients.
Chris Martin, Colormatics ‘ ceo, placed it right in a testimony he gave to a virtual receptionist business: “Having our own receptionist has brought us up in our industry.”